書信寫作高分句型之投訴信和建議信

　　投訴信

　　投訴信又可稱為抱怨信，其主要目的是表達寫信人對于某一情況的不滿。人們在生活中經(jīng)常會遇到一些不愉快的事情，比如消費利益受損、正常生活和工作受到干擾等等，有時寫封投訴信不失為一個解決辦法。

　　投訴信通常包括以下幾個方面的內(nèi)容：說明投訴的原因并表示遺憾;實事求是地闡述問題發(fā)生的經(jīng)過，切忌夸大其詞;指出問題引起的后果;提出批評及處理意見，或敦促對方采取措施，或提出所希望的賠償以及補救方式。

　　投訴信的寫作策略：說明投訴問題——描述具體情況——期待解決方案。

　　注意事項：寫投訴信時語氣要冷靜、鄭重、克制，不必過于禮貌。但也要就事論事，不能進行人身攻擊。同時，在描述問題時盡量采用被動句式，使描述更加客觀合理。

　　投訴信開頭常用句式和套話

　　I am writing to complain about/that...

　　I am writing to make a complaint about...

　　I am writing to express my concern/dissatisfaction/disappointment about...

　　I feel bad/sorry to trouble you but I am afraid I have to make a complaint about...

　　I am most reluctant to complain, but...

　　I am writhing to advise you that I find...unsatisfactory.

　　I wish to draw your attention to the problem/fault...that I bought...

　　It is with great reluctance that I must inform you that...

　　投訴信結(jié)尾常用句式和套話

　　I trust you will take my complains seriously and...

　　I will appreciate it very much if you could...

　　I would be perfectly satisfied if you can kindly...

　　I understand you will give immediate attention to this matter.

　　I would like to have this matter settled by the end of...

　　Frankly speaking, I am not prepared to put up with the situation any more.

　　I must have you fully understand that without a satisfying solution, I will reserve my right to take legal action.

　　I would be grateful if you could...

　　I would appreciate it if you could...

　　建議信

　　建議信是對收信人就某一問題提出建議和忠告。它有可能是寫給某個組織或機構(gòu)，就改進其服務質(zhì)量提出建議或忠告;也可能是寫給個人，就其人生中的某個重大決定提出自己的看法、建議和觀點。考生需要注意：建議信和投訴信在某些情況下既有相同，又有不同，在改進質(zhì)量的建議和忠告方面應該有很多的共通點，但如果是關(guān)于個人的重大決定就不應該用很生硬的語言了。

　　建議信開頭常用句式和套話

　　I am writing in reply to...

　　I would like to suggest that...

　　I am writing with my suggestion/proposal about...

　　I am writing to express my views concerning...

　　You have asked me for my advice with regard to...and I will try to make some conductive suggestions.

　　You have asked me for some advice on how to improve...I will try to give some useful suggestions.

　　You asked for advice concerning(with regard to)...and I will try to make some suggestions.

　　I have received your letter saying...I recommend that...

　　I am writing to express my views about...

　　建議信結(jié)尾常用句式和套話 �r

　　I hope that my suggestions are helpful for your decision�瞞aking anyway.

　　I would be more than happy to see improvement in this regard.

　　I believe that you will take my suggestions into serious account.

　　Please take good consideration of my advice. Thank you.

　　I would be ready to discuss this matter to further details.

　　Whatever you decide to do, good luck with your studies/work!