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　　Section A

　　Conversation 1

　　M: And now, for the lighter side of the news, Europe is setting an example for the rest of the world when it comes to food waste.

　　W: That’s right John. This week the Italian government pass legislation that aims to dramatically reduce the amount of food wasted in the country. New laws have been put into place that would make it easier for farms and supermarkets to donate unsold foods to those who are in need.

　　M: Yes. And in addition to this, businesses would now be rewarded for successful efforts to cut food waste.

　　W: Italy is not the only country to focus on reducing food waste. Just earlier this year, the European Parliament voted in favor of legislation that would stop grocery giants from unfair trading practices that result in overproduction, thus creating waste.

　　M: In France, the government has banned supermarkets from throwing away edible foods and imposed harsh penalties on businesses that fail to comply with the regulations.

　　W: While there is still much progress to be made, other countries could learn a thing or two from the example set by France and Italy. In the United States, up to forty percent of all food goes uneaten. Despite the fact that one in seven American households lacks regular access to good food, one major cause of this problem is the confusion over food expiration labels, which are currently not regulated by the government.

　　M: All this could change soon. This wave of new laws in Europe will definitely put more pressure on law makers to reduce food waste here. We turn now to a spokesperson from Harvard University’s Food Law and Policy Clinic for more on the story. And now, let’s welcome Prof. Edward Becker to speak to us.

　　Q1: What does the woman say about the new laws in Italy?

　　Q2: What did the European Parliament do reduce food waste?

　　Q3: What has the French government done recently?

　　Q4: What is the major cause of food waste in the United States?

　　Conversation 2

　　M: Thank you for calling Saks Fifth Avenue department store. How can I be of assistance to you today?

　　W: Hello. I was in your store this past weekend and bought a few items. Yesterday, my friend told me that the annual anniversary sales had begun. It turned out she bought the same sweater as I did but for a much lower price.

　　M: Yes. Our anniversary sale started on Monday. We do offer price adjustments within seven days of purchase to ensure our customer satisfaction. You said you did the purchase here this past weekend?

　　W: Yes. I was shopping in your store last Sunday afternoon.

　　M: That would definitely fall within the price adjustment window. Do you have an account with us? We can credit your account directly with the difference if you wish. Otherwise we can send a gift card by mail if you prefer.

　　W: Crediting my account would be wonderful. Thank you. Now that you mention there's a sale going on, I do remember a dress I quite like when I was in the shop on Sunday. Is it on offer as well?

　　M: Yes, ma'am. All the new arrivals are 15-20% off. In addition to the sale, we're running a promotion for complimentary tailoring if you need it.

　　W: That's a good news. The dress really caught my eye but I did have some concerns about the length. How long will the alterations take?

　　M: Our tailoring department guarantees alterations to be completed within five working days. If you like I can set one aside for you. If you're able to come this afternoon, you can give your name to the sale manager and they will be able to assist you.

　　Q5. What do we learn about Saks department store?

　　Q6. What does the man say Saks department store offers?

　　Q7. What does the woman want the store to do to address the price difference?

　　Q8. What is the service Saks department store offers in addition to the promotional sale?

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